MGT 4426 Total Quality Management
This course provides the student with a fundamental, yet, practical application of the theories and principles of total quality management from a real world perspective. In order for graduating students to compete in global markets, they must understand the basics of quality control systems. This course insures the student has an understanding of quality methods, partnering & strategic alliance skills, strategic & risk management, quality culture & leadership, customer satisfaction & retention, ISO 9000 quality systems, and Juran methods. Emphasis is also placed on the student becoming proficient at implementing these skills and tools in a total quality management environment.